Privacy Policy

PPAYSolution Pvt. Ltd. ("PPAYSolution", "we", "us", or "our"), registered at #82/5C, 3rd Floor, Prabha Market, A.M. Lane, Chickpet, Bangalore – 560 053, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ppaysolution.in or engage our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Fill out our contact or enquiry form (name, email address, mobile number, company name, website URL)
• Purchase a service or subscription plan (billing name, email, phone, GST number, company name)
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or WhatsApp

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, referral URLs, and clickstream data
• Cookies and similar tracking technologies (see Section 6)

1.3 Payment Information

All payment transactions are processed securely through Razorpay, a PCI-DSS Level 1 compliant payment gateway. PPAYSolution does not store your credit/debit card numbers, CVV, or banking credentials. Razorpay's privacy policy governs the handling of payment data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To onboard you, manage your account, and deliver the digital marketing services you have purchased.
• Communication: To respond to your enquiries, send service updates, reports, and account notifications.
• Billing & Invoicing: To process payments, generate GST invoices, and manage subscriptions.
• Marketing: To send promotional emails and updates about our services (with your consent, and you may unsubscribe at any time).
• Analytics & Improvement: To understand how our website is used and improve its performance and user experience.
• Legal Compliance: To comply with applicable Indian laws including the Information Technology Act, 2000 and GST regulations.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Partners: Google, Meta, and other platforms used in delivering your campaigns (only data necessary for campaign execution)
• Payment Processors: Razorpay, for secure payment processing
• Analytics Tools: Google Analytics (anonymised), for website performance insights
• Legal Authorities: If required by law, court order, or government regulation

All third-party partners are bound by confidentiality agreements and are required to handle your data in compliance with applicable privacy laws.

4. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure server infrastructure, access controls, and regular security audits to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we take all reasonable precautions, no method of internet transmission is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We also retain data as required by Indian tax laws (minimum 8 years for financial records) and for legitimate business purposes. You may request deletion of your personal data subject to legal obligations.

6. Cookies Policy

Our website uses cookies — small text files placed on your device — to improve your experience. We use:

• Essential Cookies: Required for the website to function (cannot be disabled)
• Analytics Cookies: Google Analytics cookies to understand website traffic patterns
• Marketing Cookies: Used for remarketing and ad personalisation (can be opt-out via your browser settings or Google's ad settings)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

Under applicable Indian privacy laws and global best practices, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant data protection authorities

To exercise these rights, email us at privacy@ppaysolution.in with your request. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or concerns, contact our Data Protection Officer:

• Email: privacy@ppaysolution.in
• Phone: +91 70907 05090 / +91 94487 36760
• WhatsApp: +91 79757 63623
• Address: PPAYSolution Pvt. Ltd., #82/5C, 3rd Floor, Prabha Market, A.M. Lane, Chickpet, Bangalore – 560 053